Toshiba e-studio 5520C Manuel d'utilisateur

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMSTroubleshooting Guide

1 TROUBLESHOOTING FOR THE HARDWARE8 Messages Displayed on the Touch PanelMessages Displayed on the Touch PanelWhen a message appears on the touch p

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess98 Error Codes Error codes on transmission and receptionError Code Problem Description Corrective Ac

7.CHECKING THE EQUIPMENT STATUS WITH TopAccessError Codes 997 CHECKING THE EQUIPMENT STATUS WITH TopAccess1C69SMTP server connection error Ask your

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess100 Error Codes3C60-3C62Offramp security error Confirm that the specified fax numbers are registered

7.CHECKING THE EQUIPMENT STATUS WITH TopAccessError Codes 1017 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobsThe error indi

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess102 Error Codes2C71SMTP authentication error Confirm that the login name and password are correct. If

7.CHECKING THE EQUIPMENT STATUS WITH TopAccessError Codes 1037 CHECKING THE EQUIPMENT STATUS WITH TopAccess2D62Failed to connect to network destina

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess104 Error Codes2B90Insufficient Memory. Turn the power OFF and then back ON. Retry the scan. If the e

8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENTTry the troubleshooting tips in this chapter when you think there is something wrong with the equipment. T

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT106 When You Think Something Is Wrong With the EquipmentWhen You Think Something Is Wrong With the Equi

8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENTWhen You Think Something Is Wrong With the Equipment 1078 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT O

1 TROUBLESHOOTING FOR THE HARDWAREMessages Displayed on the Touch Panel 9Cannot print this paper typeSet the other paper typeA printing was attempt

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT108 Regular MaintenanceRegular MaintenanceWe recommend that you clean the following portions weekly so

INDEX 109INDEXAAppleTalk print ...68CClients ...

110 INDEXUUser information ...106WWaste toner box - replacing ...

FC-5520C/6520C/6530COME080006C0

2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPANMULTIFUNCTIONAL DIGITAL COLOR SYSTEMSTroubleshooting Guide©2008, 2009 TOSHIBA TEC CORPORAT

1 TROUBLESHOOTING FOR THE HARDWARE10 Messages Displayed on the Touch PanelError CodesThe error codes indicating the status of the equipment may app

1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 11Clearing a Paper Jam Locating a paper jamThe equipment stops copying when the original o

1 TROUBLESHOOTING FOR THE HARDWARE12 Clearing a Paper JamThe picture of the hardware device shown on the touch panel differs depending on the compo

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 131 TROUBLESHOOTING FOR THE HARDWARE If paper jams occur frequentlyThe following are the co

1 TROUBLESHOOTING FOR THE HARDWARE14 Clearing a Paper Jam5Close the transport guide.7Lower the original feeder tray.3Turn the dial to remove the or

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 151 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the External Large Capacity Feeder (optio

1 TROUBLESHOOTING FOR THE HARDWARE16 Clearing a Paper Jam2Remove the jammed paper by turning the green dial.3Remove the jammed paper from the equip

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 171 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the drawer feeding portionBe careful not

©2008, 2009 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written p

1 TROUBLESHOOTING FOR THE HARDWARE18 Clearing a Paper Jam5Close the drawer and the paper feed cover. Paper jam in the bypass tray Paper jam in th

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 191 TROUBLESHOOTING FOR THE HARDWARE Fuser unit2Remove the jammed paper.3Return the duplexi

1 TROUBLESHOOTING FOR THE HARDWARE20 Clearing a Paper Jam4Check the inside of the fuser unit for the hidden jammed paper when you cannot see it.1)

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 211 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the duplexing unity Do not touch the meta

1 TROUBLESHOOTING FOR THE HARDWARE22 Clearing a Paper Jam5Close the bypass tray. Paper jam in the Finisher and the Hole Punch Unit (both optional)

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 231 TROUBLESHOOTING FOR THE HARDWARE3) Move the Finisher slowly placing your hands on the po

1 TROUBLESHOOTING FOR THE HARDWARE24 Clearing a Paper Jam5If the paper size is small, turn the knob shown in the following figures to send the pape

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 251 TROUBLESHOOTING FOR THE HARDWARE8Close the upper receiving tray of the Finisher.Place yo

1 TROUBLESHOOTING FOR THE HARDWARE26 Clearing a Paper Jam Paper jam in the Saddle Stitch unit (optional)The Saddle Stitch unit is inside the Saddl

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 271 TROUBLESHOOTING FOR THE HARDWARE4Draw the green knob to the right.5Turn the knob to lowe

Preface 1PrefaceThank you for purchasing TOSHIBA Multifunctional Digital Color System. This guide describes how to troubleshoot the problems that c

1 TROUBLESHOOTING FOR THE HARDWARE28 Clearing a Paper Jam9Remove the jammed paper.10Remove the jammed paper in the inside of the Saddle Stitch unit

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 291 TROUBLESHOOTING FOR THE HARDWARE14Remove the jammed paper.15Push up the two green levers

1 TROUBLESHOOTING FOR THE HARDWARE30 Clearing a Paper Jam Paper jam in the receiving unit Receiving tray2Clear the paper jam in the bridge unit.

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 311 TROUBLESHOOTING FOR THE HARDWARE Receiving tray lower cover1Separate the Finisher from

1 TROUBLESHOOTING FOR THE HARDWARE32 Clearing a Paper Jam Paper jam in the bridge unitDo not touch the metal parts or motors of the bridge unit.Yo

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 331 TROUBLESHOOTING FOR THE HARDWARE5Close the upper cover.7Close the lower cover, return th

1 TROUBLESHOOTING FOR THE HARDWARE34 Clearing a Paper Jam Jam when making copies or prints (using a drawer)2Remove the jammed paper.5Press the [US

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 351 TROUBLESHOOTING FOR THE HARDWARE6Press the drawer button indicated in the message.7Press

1 TROUBLESHOOTING FOR THE HARDWARE36 Clearing a Paper Jam8Confirm that the paper size is correctly detected if you pressed [AUTO (mm)] or [AUTO inc

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 371 TROUBLESHOOTING FOR THE HARDWARE5Try copying or printing again. Jam when printing from

1 TROUBLESHOOTING FOR THE HARDWARE38 Clearing a Paper Jam6Place the paper in the drawer indicated in the message. Be sure to place the same-sized p

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 391 TROUBLESHOOTING FOR THE HARDWARE2Remove the jammed paper.6Press the [USER] tab and press

1 TROUBLESHOOTING FOR THE HARDWARE40 Clearing a Paper Jam7Press the drawer button indicated in the message and press [PAPER TYPE].8Press the paper

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Paper Jam 411 TROUBLESHOOTING FOR THE HARDWARE2Remove the jammed paper.5Check the paper type registere

1 TROUBLESHOOTING FOR THE HARDWARE42 Clearing a Staple JamClearing a Staple JamWhen a staple jam has occurred in the stapler of the Finisher or Sad

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Staple Jam 431 TROUBLESHOOTING FOR THE HARDWARE8Close the front cover of the Finisher. Staple jam in

1 TROUBLESHOOTING FOR THE HARDWARE44 Clearing a Staple Jam2Remove the staple cartridge.3Raise the guide while holding the knob.A: Stapling areaDo n

1.TROUBLESHOOTING FOR THE HARDWAREClearing a Staple Jam 451 TROUBLESHOOTING FOR THE HARDWARE7Return the Saddle Stitch unit to its original position

1 TROUBLESHOOTING FOR THE HARDWARE46 Replacing a Toner CartridgeReplacing a Toner CartridgeWhen the toner cartridge runs out, the message “Install

1.TROUBLESHOOTING FOR THE HARDWAREReplacing a Toner Cartridge 471 TROUBLESHOOTING FOR THE HARDWARE1Open the front cover.2Grasp the recess and slowl

CONTENTS 3CONTENTSPreface...

1 TROUBLESHOOTING FOR THE HARDWARE48 Replacing a Toner Cartridge7Close the front cover.6Push in the new toner cartridge straight until it stops.

1.TROUBLESHOOTING FOR THE HARDWAREReplacing a Toner Cartridge 491 TROUBLESHOOTING FOR THE HARDWARE Replacing a “Near Empty” toner cartridgeThe mes

1 TROUBLESHOOTING FOR THE HARDWARE50 Replacing a Toner Cartridge3Press [REPLACE TONER CARTRIDGE].4To replace a toner cartridge, press [YES]. To can

1.TROUBLESHOOTING FOR THE HARDWAREReplacing a Toner Cartridge 511 TROUBLESHOOTING FOR THE HARDWARE6To replace the toner cartridge, press [YES]. To

1 TROUBLESHOOTING FOR THE HARDWARE52 Replacing the Waste Toner BoxReplacing the Waste Toner BoxWhen the waste toner box becomes full, the symbol fo

1.TROUBLESHOOTING FOR THE HARDWAREReplacing the Waste Toner Box 531 TROUBLESHOOTING FOR THE HARDWARE4Put the cap on the opening of the waste toner

1 TROUBLESHOOTING FOR THE HARDWARE54 Refilling With StaplesRefilling With StaplesRefill with staples according to the following procedures when the

1.TROUBLESHOOTING FOR THE HARDWARERefilling With Staples 551 TROUBLESHOOTING FOR THE HARDWARE6Close the front cover of the Finisher.If the message

1 TROUBLESHOOTING FOR THE HARDWARE56 Refilling With Staples4After the transparent cover is lifted, take the empty staple case out of the cartridge.

1.TROUBLESHOOTING FOR THE HARDWARERefilling With Staples 571 TROUBLESHOOTING FOR THE HARDWARE9Return the Saddle Stitch unit to its original positio

4 CONTENTSCannot print properly with AppleTalk print... 68Client Problems

1 TROUBLESHOOTING FOR THE HARDWARE58 Cleaning the Hole Punch Dust BinCleaning the Hole Punch Dust BinWhen the hole punch dust bin becomes full, dis

2.TROUBLESHOOTING FOR COPYINGThis chapter describes how to troubleshoot the problems of copy function and copy output. Copying Problems...

2 TROUBLESHOOTING FOR COPYING60 Copying ProblemsCopying ProblemsSee the table below when you have a problem in operating copy function or have an u

2.TROUBLESHOOTING FOR COPYINGCopying Problems 612 TROUBLESHOOTING FOR COPYINGCopied image has black streaks in the horizontal direction.The scannin

3.TROUBLESHOOTING FOR PRINTINGThis chapter describes how to troubleshoot the problems on printing.Print Job Problems ...

3 TROUBLESHOOTING FOR PRINTING64 Print Job ProblemsPrint Job ProblemsThis section describes how to clear the print jobs errors. Clearing print job

3.TROUBLESHOOTING FOR PRINTINGPrint Job Problems 653 TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print jobPro

3 TROUBLESHOOTING FOR PRINTING66 Printer Driver ProblemsPrinter Driver ProblemsThis section describes the troubleshooting for the printer drivers.F

3.TROUBLESHOOTING FOR PRINTINGPrinter Driver Problems 673 TROUBLESHOOTING FOR PRINTING Retrieval of printer configuration failedProblem Descriptio

CONTENTS 5Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENTWhen You Think Something Is Wrong With the Equipment...

3 TROUBLESHOOTING FOR PRINTING68 Network Connection ProblemsNetwork Connection ProblemsThis section describes the troubleshooting for printing in t

3 TROUBLESHOOTING FOR PRINTING Client Problems 69Client Problems This section describes how to identify and correct the problems caused by the clie

3 TROUBLESHOOTING FOR PRINTING70 Hardware ProblemsHardware ProblemsThis section describes troubles caused by the hardware device (the equipment). I

4.TROUBLESHOOTING FOR SCANNINGThis chapter describes how to troubleshoot the problems of scanning.Scanning Problems...

4 TROUBLESHOOTING FOR SCANNING72 Scanning ProblemsScanning ProblemsThis section describes troubleshooting for using scan data. Cannot E-mail my sc

5.TROUBLESHOOTING FOR e-FilingThis chapter describes how to troubleshoot the problems on e-Filing.e-Filing Web Utility Problems...

5 TROUBLESHOOTING FOR e-Filing74 e-Filing Web Utility Problemse-Filing Web Utility ProblemsThis section describes troubleshooting for the web brows

5.TROUBLESHOOTING FOR e-Filinge-Filing Web Utility Problems 755 TROUBLESHOOTING FOR e-Filing Error messagesSee the table below to troubleshoot the

5 TROUBLESHOOTING FOR e-Filing76 e-Filing Web Utility ProblemsThe document is being used. Please try again later. The selected document is being us

6.TROUBLESHOOTING FOR NETWORK CONNECTIONSThis chapter describes how to troubleshoot the problems on network connections.Locating the Equipment in the

6 CONTENTS

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS78 Locating the Equipment in the NetworkLocating the Equipment in the Network Cannot locate the equipment

6.TROUBLESHOOTING FOR NETWORK CONNECTIONSLocating the Equipment in the Network 796 TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equip

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS80 Locating the Equipment in the Network Equipment does not respond to ping commandProblem DescriptionThe

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems 81LDAP Search and Authentication Problems Network shutdown occur

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS82 Printing Problems (Network Related)Printing Problems (Network Related)Among the several ways to use the

6.TROUBLESHOOTING FOR NETWORK CONNECTIONSPrinting Problems (Network Related) 836 TROUBLESHOOTING FOR NETWORK CONNECTIONS IPP print in a Windows op

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS84 Printing Problems (Network Related) Macintosh environment UNIX/Linux environmentNo. Check... Yes No C

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems 85Network Fax (N/W-Fax) Driver ProblemsThis section describes the t

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS86 Network Fax (N/W-Fax) Driver Problems Location does not contain information about your hardwareProblem

6.TROUBLESHOOTING FOR NETWORK CONNECTIONSNetwork Fax (N/W-Fax) Driver Problems 876 TROUBLESHOOTING FOR NETWORK CONNECTIONS Fax transmission cannot

1.TROUBLESHOOTING FOR THE HARDWAREThis chapter describes how to troubleshoot the problems with paper, toner and other finishing processes.This chapter

7.CHECKING THE EQUIPMENT STATUS WITH TopAccessThis chapter describes how to check the status of the equipment with TopAccess.Hardware Status Icons on

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess90 Hardware Status Icons on TopAccess [Device] TabHardware Status Icons on TopAccess [Device] TabWhen

7.CHECKING THE EQUIPMENT STATUS WITH TopAccessHardware Status Icons on TopAccess [Device] Tab 917 CHECKING THE EQUIPMENT STATUS WITH TopAccessPaper

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess92 Error MessagesError Messages When a message appears on the [Device] Tab of TopAccess, see the tabl

7 CHECKING THE EQUIPMENT STATUS WITH TopAccessError Messages 93Main Motor Error - Please Contact Service Technician. Contact your service represent

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess94 Error MessagesActive Directory Domain - Clock Skew error due to difference in Time between Server

7 CHECKING THE EQUIPMENT STATUS WITH TopAccessError Messages 95Authentication Method mismatch Mismatch in IKE authentication type. Check the Authen

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess96 Error CodesError CodesTopAccess has the pages for the job lists; print, transmission, reception, a

7 CHECKING THE EQUIPMENT STATUS WITH TopAccessError Codes 97A2A1Limit over error (Color) The number of prints has exceeded the one specified for th